terms of service

Cancellation Policy

Last updated on 15/04/19.

When becoming a client of The Ezina Sanctuary you agree to abide by our Cancellation Policy & Terms of Business. Prices are correct at the time of publication and are subject to change without notice. We will endeavour to respond to your e-mail enquires within 24 hours wherever possible. If you are running late you may have your treatment time shortened or rearranged to avoid inconvenience caused to other clients on our schedule. If you are more than 15 minutes late we may not be able to carry out your service and full cost will be charged.

The following terms apply to all appointments made:

When booking your appointment online, please note this appointment must be confirmed by ourselves. 24 hours notice is required if you need to cancel or change your appointment, otherwise the late cancellation costs as laid out below will be charged. If we receive less than 24 hours notice, we will endeavour to fill your appointment with another client and if we are successful we will not charge for the full treatment value. If we receive less than 24 hours notice and we are not able to fill the slot, then you will incur a charge of 100% of the full treatment value. If you fail to show for the appointment, your treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure. Course appointments missed or late cancelled, will automatically be deducted from course records. All course treatments must be paid for in full at the time of booking.

How to cancel or change your appointment:

Cancellations should be made either online, by phone 01993 359177 or via email [email protected]

You can also download the booking app Ovatu onto any Apple or Android phone which will list all future appointments at the touch of a button making it easier for you to keep track.

Many thanks,

The Ezina Girls

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